1. What is Urbanork?
Urbanork is a modern fashion brand offering premium-quality clothing that blends urban style with everyday comfort.
We focus on creating timeless, versatile essentials that move with you.
2. Where are you based?
We are proudly based in India, serving customers across the country with stylish, high-quality apparel.
3. How can I place an order?
Simply browse our collection, add your favorite products to the cart, and proceed to checkout.
You\’ll receive an order confirmation email once your purchase is complete.
4. Which payment methods do you accept?
We accept all major payment options:
- Credit/Debit Cards
- UPI
- Net Banking
- Wallet Payments
All transactions are secured and encrypted for your safety.
5. How long does shipping take?
We usually dispatch orders within 1–2 business days.
Delivery times may vary based on your location, but most orders are delivered within 5–7 working days.
6. How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link to monitor your shipment status.
7. What is your return and exchange policy?
We want you to love what you wear!
If you\’re not satisfied, you can request a return or exchange within 7 days of receiving your order.
Items must be unused, unwashed, and in original packaging.
[View our full Return & Exchange Policy →]
8. Do you offer international shipping?
Currently, we ship only within India.
Stay tuned — we are working to bring Urbanork to more locations soon!
9. Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it.
Once the order is processed, we may not be able to make changes.
10. How do I contact customer support?
We’re here to help!
You can reach us at care@urbanork.com or fill out the Contact Form on our website.
We aim to respond to all queries within 24 hours.